Terms & Conditions

1. Agreement to Terms

By accessing or using our website, mobile application, or services (collectively, the "Services"), you agree to be bound by these Terms and Conditions. This agreement constitutes a legally binding contract between you and us. If you do not agree to these Terms, please do not use our Services.

2. Eligibility

To use our Services, you must meet all of the following requirements:

• Be at least 18 years of age
• Possess the legal capacity to enter into binding contracts
• Comply with all applicable laws and regulations in your jurisdiction
• Qualify as a researcher, scientist, or represent a legitimate institution
• Not be prohibited from using our Services under any applicable law

By using our Services, you represent and warrant that you meet all of the above requirements.

3. Account Registration

3.1 Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account details
• Keep your password confidential and secure
• Notify us immediately of any unauthorised access to your account
• Accept full responsibility for all activities that occur under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our sole discretion.

4. Products and Services

4.1 Product Information

We strive to ensure all product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.

4.2 Research Use Only

All products are sold exclusively for legitimate research and laboratory purposes. Products must not be used for:

• Human or animal consumption
• Medical, therapeutic, or diagnostic purposes
• Recreational use of any kind

Products must be handled only by qualified professionals with appropriate safety measures and proper storage conditions.

4.3 Pricing

All prices are listed in Euros (€) and are subject to change without notice. Prices exclude taxes, duties, and shipping costs unless explicitly stated otherwise.

4.4 Product Availability

Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

5. Orders and Payment

5.1 Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order without providing a reason. An order confirmation does not guarantee final acceptance.

5.2 Payment

Full payment is required at the time of ordering. By providing payment information, you authorise us to charge the total amount to your selected payment method. All payment information must be accurate and current.

5.3 Order Verification

We may request additional verification before processing an order, including proof of identity, research credentials, or institutional affiliation.

6. Shipping and Delivery

6.1 Shipping Policy

Shipping times are estimates only and are not guaranteed. We are not liable for delays caused by carriers or external factors. You must provide accurate shipping information. International orders may be subject to customs duties, taxes, and import fees which are your sole responsibility.

6.2 Discreet Packaging

All orders are shipped in discreet, unmarked packaging to protect your privacy.

7. Returns and Refunds

7.1 Return Policy

Defective or incorrect items must be reported within 48 hours of delivery. Damage incurred during transit must be reported within 24 hours with photographic evidence. Opened, used, or improperly stored products are not eligible for return.

7.2 Refund Process

Approved refunds will be processed within 7–14 business days to the original payment method. Shipping fees are non-refundable unless the error was on our part.

7.3 Chargebacks

Initiating a chargeback without first contacting us to resolve the matter may result in account termination and legal action.

8. Prohibited Uses

You agree not to use our Services to:

• Violate any applicable law or regulation
• Purchase products for human or animal consumption
• Resell products without prior written authorisation
• Misrepresent your identity or qualifications
• Engage in fraudulent or deceptive activity
• Gain unauthorised access to our systems or data
• Disrupt or interfere with the operation of our Services
• Use automated bots, scrapers, or data harvesting tools
• Collect personal information about other users without consent
• Post harmful, offensive, or unlawful content

9. Intellectual Property

9.1 Our Content

All content on this website, including text, graphics, logos, images, and software, is owned by or licensed to us and is protected by applicable copyright and intellectual property laws.

9.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, or reverse engineer any part of our Services without prior written consent.

10. Disclaimers and Warranties

10.1 As-Is Basis

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR UNINTERRUPTED OPERATION.

10.2 Product Quality

We do not guarantee specific results, particular purity levels beyond those stated, or suitability for any specific research application.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, personal injury, product misuse, third-party actions, or unauthorised access to your data. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of our Services, violation of these Terms, breach of applicable laws, infringement of third-party rights, or negligent conduct.

13. Dispute Resolution

13.1 Informal Resolution

Before filing a formal claim, you agree to contact us at info@chemizicalap.com to attempt to resolve the dispute informally.

13.2 Arbitration

Any disputes that cannot be resolved informally shall proceed to binding arbitration in accordance with applicable arbitration rules.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class arbitrations.

14. Governing Law

These Terms are governed by applicable law without regard to conflict of law principles. Any legal proceedings shall be brought in the appropriate courts of the applicable jurisdiction.

15. Modifications to Terms

We may update these Terms at any time. Changes take effect immediately upon posting. Your continued use of our Services following any changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and us regarding your use of our Services.

18. Contact Us

If you have any questions about these Terms, please contact us:

• Email: info@chemizicalap.com
• Response Time: Within 48 hours