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Shipping & Delivery Policy

Last Updated: December 3, 2025

Fast Shipping Orders processed within 24–48 hours
Discreet Packaging Unmarked, secure packaging
Worldwide Delivery We ship to most countries

1. Order Processing Time

All orders are carefully processed and prepared for shipment by our team:

  • Standard Processing: 24–48 hours (Monday–Friday)
  • Weekend Orders: Processed on the next business day
  • Holiday Orders: May experience delays during major holidays
  • Verification Required: Orders requiring additional verification may take 2–3 business days

Tip: Orders placed before 2:00 PM (CET) Monday–Friday are typically processed the same day.

2. Shipping Methods & Delivery Times

2.1 Domestic Shipping (Within Country)

Method Cost Delivery Time Notes
Standard Shipping €15.00 3–5 business days Reliable and cost-effective option for most orders
Express Shipping €35.00 1–2 business days Priority handling and expedited delivery
FREE Standard Shipping Free 3–5 business days On orders over €100.00

2.2 International Shipping

Region Cost Delivery Time Coverage
Europe (EU) €25.00 5–10 business days Standard international shipping within the European Union
North America €45.00 7–14 business days USA, Canada, and Mexico
Rest of World €60.00 10–21 business days Australia, Asia, South America, and other regions

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays. We are not responsible for delays beyond our control.

3. Discreet & Secure Packaging

We understand the importance of privacy. All orders are shipped with the utmost discretion:

  • Unmarked Packaging: Plain, neutral boxes or envelopes with no branding
  • Generic Sender Name: No mention of our store name on the package
  • Secure Sealing: Tamper-evident packaging to ensure product integrity
  • Proper Cushioning: Products are carefully packed to prevent damage
  • Confidential Labels: No product descriptions on shipping labels

Privacy Guarantee: Your order details remain completely confidential. We never share shipping information with third parties except as required for delivery.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you will receive:

  • Shipping Confirmation Email: Sent within 24 hours of shipment
  • Tracking Number: Unique tracking code for your order
  • Carrier Information: Name of the shipping carrier
  • Estimated Delivery Date: Expected delivery timeframe

4.2 How to Track Your Order

  1. Check Your Email: Look for the shipping confirmation email from info@chemizicalap.com
  2. Visit Carrier Website: Click the tracking link or visit the carrier's website directly
  3. Enter Tracking Number: Input your unique tracking number to see real-time updates
  4. Monitor Progress: Check regularly for status updates until delivery

Tip: Tracking information may take 24–48 hours to become active after shipment. If you don't see updates, please wait before contacting us.

5. International Shipping Information

5.1 Customs & Duties

For international orders, please be aware:

  • Customs Fees: You are responsible for all customs duties, taxes, and fees
  • Import Regulations: Ensure products are legal to import in your country
  • Customs Delays: Packages may be held for inspection, causing delays
  • Refused Shipments: We cannot refund orders refused due to customs issues
  • Declaration Value: We declare the actual product value on customs forms

5.2 Address Requirements

To ensure successful international delivery:

  • Provide complete and accurate address including postal code
  • Include phone number for customs clearance
  • Use English characters for address (if applicable)
  • Specify any special delivery instructions

6. Delivery Issues

6.1 Lost or Stolen Packages

If your package is marked as delivered but you haven't received it:

  1. Check with neighbours, building management, or household members
  2. Look for delivery notices or alternative drop-off locations
  3. Wait 24 hours as carriers sometimes mark packages delivered early
  4. Contact the shipping carrier directly with your tracking number
  5. If still missing after 48 hours, contact us at info@chemizicalap.com

Note: We are not responsible for packages stolen after delivery confirmation. Consider using a secure delivery location.

6.2 Damaged Packages

If your package arrives damaged:

  • Do Not Open: Keep the package sealed if possible
  • Take Photos: Document all damage to packaging and contents
  • Contact Us Immediately: Email photos within 24 hours
  • File Carrier Claim: We will assist with filing a claim

6.3 Wrong or Missing Items

If you receive the wrong item or items are missing:

  • Contact us within 48 hours of delivery
  • Provide your order number and photos of received items
  • We will arrange for replacement or refund
  • Return shipping will be covered by us for our errors

7. Shipping Restrictions

Due to the nature of our products, certain restrictions apply:

  • Research Use Only: Products must be used for legitimate research purposes
  • Legal Compliance: You are responsible for ensuring products are legal in your location
  • Age Verification: Must be 18+ to receive shipments
  • Signature Required: Some orders may require signature upon delivery
  • PO Boxes: We do not ship to PO boxes for security reasons
  • Freight Forwarders: Use of freight forwarding services is prohibited

8. Shipping Support

Need help with your shipment? We're here to assist:

Please include your order number and tracking information when contacting us about shipping issues.

Shipping Tips

  • Double-check your shipping address before completing checkout
  • Provide a phone number for delivery notifications
  • Choose a secure delivery location to prevent theft
  • Track your package regularly for updates
  • Contact us immediately if you notice any issues